Conflict management guidelines
Conflict management
Information and practical support on officer and staff safety, diffusing situations and non-physical ways to deal with conflict, aggression and violence.
Summary
How to resolve conflict in everyday encounters between the police and the public without using force, where possible. Safer resolution, reducing the risks of assault to officers and staff, and improving public safety. And how to determine when force should be used as the safest response.
This covers:
- conflict management skills
- supervisory support
- learning the lessons
- developing the evidence base