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Engagement and communication

Authorised Professional Practice

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This page is from APP, the official source of professional practice for policing.

Engagement and communication

Successful policing depends on engaging and communicating effectively with the communities each force serves. Developing and maintaining positive relationships is an essential part of this, and should form part of everyday policing. It is not a passive process but a proactive collaboration between all the parties involved.

Successful police engagement and communication with communities can help to:

  • prevent crime and anti-social behaviour
  • reduce crime and the fear of crime
  • bring offenders to justice
  • deliver a service that the police service and those it serves can be proud of, and which keeps communities safe

This module sets out the broad principles of engagement and communication, including relations with the media, and a practical framework in which forces can make decisions based on local circumstances.

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