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National Police Library support

Common technical issues and training.

Common technical issues

Forgotten OpenAthens password

You can reset it by going to and clicking on 'problems signing in?' 

Unable to get full-text access

OpenAthens is used as an authentication system by many publishers, but just because you can login doesn't mean you will have access to all the content on its site. 

The library's subscriptions can be clearly identified via police library search's journal finder. 

If you cannot access a particular article you need, contact the library and we will see if we can source it for you.

If you are experiencing any problems with full-text links in police library search (PLS), please contact the library with the details of the item you are trying to access and how you tried to access it. We will supply a correct link or pdf. 

Problems accessing journals

We are aware of an issue with accessing the Oxford University Press journals 'Policing: a journal of policy and practice' and 'Criminology' using the Edge browser.

If you are experiencing a login 'loop' where you keep being returned to the authentication page, try one of the following:

  • clear cookies from your browser. When using Edge you may have to do this each time you access an Oxford article
  • use a different browser to access Oxford journals, for example, Chrome, Firefox, Safari


Our videos on how to use the library can be found on Knowledge Hub.

We have a range of training options for serving UK police officers and staff, training course delegates and College of Policing staff. Contact us for more information: [email protected]

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