2.4.3.1 The commitment to work in the public interest, foster public trust and confidence, and take pride in providing an excellent service to the public.
2.4.3.2 How we prioritise public service
2.4.3.2.1 We prioritise public service by:
- taking pride in delivering a professional service
- acting in the public interest
- acting lawfully
- being open and transparent
- communicating and explaining decisions clearly
2.4.3.3 How we use this principle in practice
2.4.3.3.1 We are committed to working in the public interest, fostering public trust and confidence, and taking pride in providing an excellent service to the public. We respect the authority and influence afforded to us by our role in society.
2.4.3.3.2 We take pride in the way that we carry out our role and how we represent the best of our profession. Alongside our colleagues, we are shaping a service that everyone in society can have confidence in. We can contribute positively to people’s lives and strengthen our communities. We know that the public depends on us and we are dedicated to meeting these expectations. We help to foster a working environment in which everyone can – in the public interest – raise questions about, challenge and/or report actions that they think are unethical, unprofessional or unlawful.
2.4.3.3.3 In carrying out our duty to protect society, we each take responsibility for using our powers consistently with the law. When making decisions and taking actions, we draw from the evidence, as well as our own professional judgement, practical wisdom and experience. We respect the degree of discretion that we have in using our powers, and we apply those powers when it is proportionate, lawful and necessary.
2.4.3.3.4 The right decision is not always clear or easy to make and we embrace the trust placed upon us by the public. When making decisions, we are open and transparent, communicating clearly our rationale for the decisions and actions we take. We ensure that those affected by our decisions understand our reasoning and that we explain them clearly.
2.4.3.3.5 When we review our actions and decisions, we use reflection to examine what went well or what could be done better. We share experiences, examine good practice and exchange feedback in order to improve ourselves, our peers and our profession. We are often required to make decisions that are time-sensitive, in pressurised situations and/or with incomplete information. We acknowledge that it might be difficult, uncomfortable or embarrassing when we make mistakes, but reflecting on these openly, honestly and objectively will help to improve the service we offer to the public.