Library FAQs

​Library FAQs. If you have a question, are a member or are entitled to membership, please don't hesitate to contact the Library. 

Why can I not get full text through a green PLS 'Available' link?

​Police Library Search (PLS) is a very powerful tool which use data from various sources to find and provide you with full text access to resources. Because it is trying to use and link such varied data, occassionally this causes errors within the system. These might include:

- Providing an incorrect link to Full Text

- Providing a link to Full Text the Library doesn't have access to

- Providing a record without a green 'Available' link

If you are experiencing any problems with Full Text links in Police Library Search, please contact the Library with the details of the item you are trying to access and how you tried to access it. We will supply a correct link or PDF if we are able. Work is always on going to improve PLS, and any issues we receive will be logged and fed back to the Systems Team and/or our suppliers.  

 

I logged in with OpenAthens to X website, why can't I get full text access to journal articles?

​OpenAthens is an authentication system that allows you to get access to content the Library Subscribes to. OpenAthens is used as an authentication system by many publishers, but just because you can login doesn't mean you will have access to all the content on their site. The Library's subscriptions can be clearly identified via Police Library Search's Journal finder. If you cannot find the title of the journal you are looking to access in Journal Finder it is not likely we have access. If you cannot access a particular article you need, contact the Library and we will see if we can source it for you through our collections or Open Access means.

I've accessed a Wiley article via Police Library Search, which says I have full text access but I cannot download the article. How do I get access?

​Until summer 2019 the Library can provide access to relevant content in Wiley via 'tokens'. This is not always clear from the website and we are working with Wiley to improve the visibility of this service.

If you would like access to a Wiley articles, please email library@college.pnn.police.uk with the details and the collections team will authorise access for you, provided the content is relevant to your work.

Is there a Library app?

General Library access is provided to you via Police Library Search and Classic Catalogue, which are two separate services that have been customised to work together and provide secure remote access. Both sites are mobile responsive but neither are available via an APP. If you frequently use our service via mobile you can create a shortcut on your phone.


Android/Chrome - Turn off data/wifi. Now paste/follow this URL into Chrome:

http://search.ebscohost.com/login.aspx?authtype=guest&custid=s7405957&groupid=main
Click in the top right on the 3 dots and select ‘Add to home screen’. Name as suits, e.g. Police Library. Click ‘add’. Place wherever suits. Now turn back on data/wifi.


iPhone/Safari - Turn off data/wifi. Now paste/follow this URL into Safari:

http://search.ebscohost.com/login.aspx?authtype=guest&custid=s7405957&groupid=main
Tap the bookmark icon and tap on ‘Add to home screen’. Name as suits, e.g. Police Library. Click ‘add’. Now turn back on data/wifi.

I keep being logged out of Classic Catalogue, why might this be?

Classic Catalogue has a login timeout of 12 minutes. This is the maximum for the system that we are able to set. If you remain active on the page you should not be timed out, but if you are browsing in other windows or moving between Police Library Search and Classic Catalogue you may find yourself logged out.

Some people may experience difficulties staying logged into the Classic Catalogue when searching the Library via Smartphone. If you experience this problem, please email the library. For anyone experiencing issues we will happily accept requests directly via email.

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