Digital Services

The College has a dedicated Digital Services unit responsible for the design, development, delivery and maintenance of College national digital services and learning products for the policing profession.

Our Service Management team ensure that the College's national platforms are available 24/7, securely accredited and meet the needs of our 330,000 users across law enforcement in the UK. We work with colleagues in the business and with suppliers to deliver the Membership website, Managed Learning Environment (MLE), POLKA, APP website, CASA, Career Pathways website, Beyond 360° and other online services.

Our Digital Strategy and Digital Service Standards are updated annually to reflect our strategic vision and pledge to our customers. We strive to put the user first in the design and delivery of high quality products and services that are digital by default.

Digital Learning

The MLE is used by all 43 Home Office forces plus other selected forces and agencies, delivering up to three million learning interactions every year. Following extensive user research it is being replaced by a new platform - 'College Learn' - which is accessible via mobile devices and provides learners with a user-friendly modern learning experience.

Both the MLE and College Learn are currently available via the secure police network or via the internet allowing all officers and staff access to learning anytime and anywhere. There is an omnipresent feedback feature on College Learn and we welcome suggestions for improvements to the platform.

Our Digital Production team are focussed on delivering learning that suits different learning styles. One size does not fit all. We no longer develop traditional linear 'e-learning' which is not popular with busy police officers with no protected learning time. We now design and deliver a suite of smaller products which may include videos, animations, games, infographics, interactive documents and online assessments.

Learning through collaboration

We are keen to work with those in policing to develop our knowledge and to increase digital learning adoption in forces. We are happy to facilitate workshops where members of our team work with learning and development colleagues in forces to improve services.

We are also keen to work with those in policing and across the digital learning sector to research and develop innovative new products to develop the skills, knowledge and understanding of police officers and staff. If there is a methodology or technology you would like us to look at or advise on please let us know.

We welcome any feedback, ideas or questions - please contact us by emailing: digitalservices@college.pnn.police.uk

 

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